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November 09, 2011

Social Everything Comes of Age
Enterprise 2.0 and social CRM form the core of social business
CRM Featured Articles
Plum Voice Enhances Survey Tool for Market Researchers
The n ew version of Plum Survey provides market researchers and enterprises with a multimodal survey platform ideal for data collection.
Sword Ciboodle and CSC Enter Partnership
New effort includes plans to combine contact center and process analysis offerings.
Workface Integrates Its Online Engagement Platform with Facebook
Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online.
Salesforce.com Promotes George Hu to COO
His leadership is hailed as a key to Salesforce's growth.
Magazine Features
Don't Let a Crisis Destroy Your Image
The right damage control recipe can restore confidence in your brand.

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