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October 19, 2011

Connect
New Paradigms Bring Value to Knowledge Management
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
CRM Featured News
CRM Idol Will Soon Have Its First Winners
Contestants say they've already won by receiving added exposure.
Interactive Intelligence to Launch Cloud-based Communications Trial Program
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Responsys Announces Fall 2011 Product Release
Enhancements to the Responsys Interact Suite will help extend new school marketing across the enterprise,
Pronexus Launches VBVoice 7.1
New IVR offers 64-bit support and adds new Early Media Feature and Easy Installer.
Insight
Rethink Pink
Materials of this color might be counterproductive for breast cancer awareness, a study finds



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