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October 05, 2011

CRM Featured Articles
Vocalocity Launches Desktop Integration with Microsoft Dynamics
Hosted VoIP provider empowers customers to access critical lead and client data.
Attensity Delivers Real-Time Social Media Solution
Partnership with Teradata brings deep insight into customer conversations.
Front Office
CRM in ‘Pursuit of Shared Goals’
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
Magazine Features
Customer Satisfaction: Don’t Leave Work Without It
A contact center executive at American Express takes a holistic approach to support
Bilateral Customer Service
How to satisfy digital consumers and avoid damaging word of mouth

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