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August 31, 2011

CRM Featured Articles
Metrix Releases New Software Version
Features include call center wizard, service quotes, intelligent part selection, appointment booking, and repair scheduling.
Only 31 Percent of Americans Give Federal Agencies High Marks for Customer Service
The results of a new government study echo a White House order to streamline federal service delivery.
Slow and Steady Loses This Race
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Changing the Channel
Research reveals how consumers will contact customer service within the next two years
The Next Frontier in Call Center Analytics
Investing in operations is not enough

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