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June 29, 2011

CRM Featured Articles
New IBM Analytics Technology Helps Companies Unlock Big Data
IBM's new High Capacity Appliance can analyze up to 10 petabyes of data
Contact Solutions Adds Benchmarking, Analytics, and Optimization of Customer Experience to Cloud-Based IVR
New analytics with continuous improvement methodology adds science to IVR customer experience management.
Magazine Features
Geolocation: Advertising's Future or 1984 Revisited?
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Geolocation: The Major Players
Kill the Office of Innovation
What it really takes to create a thriving innovation capacity within an organization

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