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June 15, 2011

CRM Featured Articles
ExactTarget Partners with Marketo to Integrate Marketing Technologies
Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
Interactive Intelligence Releases Customer Interaction Center 4.0
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Radian6 Deal Enables Salesforce.com To Monitor the Social Web
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
Radian6 Sees Cloud Computing As Future of Marketing
Overshadowed by news of a deal with Salesforce.com, Radian6 user conference stresses need to engage with customers, not bombard them
Pay to Be Loyal
Implement programs that effectively build relationships with your best customers

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