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May 25, 2011

Case Studies
IVR Is Good News for Scripps
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
CRM Featured Articles
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011
The solution is geared toward global utility and telecommunication providers.
PayPal Adopts SmarterTrack Help Desk
The solution helps the Web payment services provider with internal support and customer service communications.
Required Reading: Ruling the Roost with Relevance
Being the preferred brand is not enough in the face of quickly shifting market dynamics
Call Centers Beware
Social media and smart technologies are here

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