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May 18, 2011
CRM Featured Articles
Contact Centers at Huge Risk of Data Loss
13 May 2011
More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.
NetSuite Partners with Accenture and Yammer, Targets Large Enterprises
12 May 2011
Growing acceptance of cloud-based applications creates opportunities.
Viewpoints
Call Center Travels to the Heartland
13 May 2011
Expedia chooses Missouri to enhance customer relationships
Insight
Socially Challenged
15 Apr 2011
CRM outsourcers still grapple with social media strategies
Can Mobile Apps Save Customer Loyalty Programs?
15 Apr 2011
Most consumers are not active users, study shows, but easing access may spur participation