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May 18, 2011

CRM Featured Articles
Contact Centers at Huge Risk of Data Loss
More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.
NetSuite Partners with Accenture and Yammer, Targets Large Enterprises
Growing acceptance of cloud-based applications creates opportunities.
Socially Challenged
CRM outsourcers still grapple with social media strategies
Can Mobile Apps Save Customer Loyalty Programs?
Most consumers are not active users, study shows, but easing access may spur participation
Call Center Travels to the Heartland
Expedia chooses Missouri to enhance customer relationships

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