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April 20, 2011

CRM Featured Articles
Extending the Cloud for Salesforce.com
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Bloggers Trusted More Than Celebrity Endorsements
A new BlogHer study finds that women are big users of social media to make purchasing decisions.
Companies Need to Make Better Friends
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Global Coalition Loyalty Program Membership to Top 1 Billion in 2011
Fourteen percent of the world's population belongs to at least one such program, according to Finaccord
Bringing Problems to Your Customer Service Team
If your customers don't bring YOU their problems, then where do they bring them?

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