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April 13, 2011

Interacting with Social Customers, 101
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
CRM Featured Articles
Dollar-A-Day Coupon Service to Launch
New Web-based service will also feature automated lead-generation and customer service options.
Appirio Acquires VMG
Appirio makes its third acquisition in three months.
The Tipping Point
Marketing Beyond the Cloud
Technology and strategy convert customer interactions into actionable insight
Convergence of CRM and Marketing Automation for SMBs
What this integration means for business

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