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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 04, 2011

CRM Featured News
Astute Launches Social Media Management Solution
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Consona Releases Upgraded Knowledge Management Solution
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Salesforce.com Acquires Radian6
The deal is worth $276 million in cash and $50 million in stocks.
Magazine Features
The Feminine Marketing Mystique
How to Demystify Women's Purchasing Behavior
IVR Personalization: Strike the Right Balance
Too much familiarity can repel customers, so designers must take pains to build the right systems
Viewpoints
Social Media Interaction a Challenge for Web 2.0 Sites Too
How companies can reap the benefits



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