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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 22, 2010

CRM Featured News
Avaya Releases Aura Contact Center
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Front Office
Act or Be Acted Upon
Being more proactive is not merely a nice thought, it's essential.
Magazine Features
Proactive: Take the Initiative
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Viewpoints
The Decline of IVR
The always-connected customer prefers self-service smartphone applications.



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