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November 17, 2010
CRM Featured Articles
Avaya Releases Aura Contact Center
16 Nov 2010
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Magazine Features
How Can I Help You?
04 Nov 2010
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
Viewpoints
The Decline of IVR
29 Oct 2010
The always-connected customer prefers self-service smartphone applications.
Customer Centricity
Buzz, Buzz, Buzz
04 Nov 2010
Enough with the buzzwords and hype. Let's start doing.