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October 11, 2010
CRM Featured Articles
Take Back Your Business — With Data
18 Oct 2010
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
ESPN Goes "Hyper-Local"
18 Oct 2010
Location-Based Marketing Summit '10 — Day Two: An executive reveals the cable sports network's current and future location-based strategies.
Viewpoints
6 Strategies to Conquer the Chaos
29 Sep 2010
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Insight
A Tax on Every Call?
14 Sep 2010
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
Case Studies
Call Weighting
22 Sep 2010
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.