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June 14, 2010

CRM Featured Articles
5 Lessons Digital Marketers Have Yet To Learn
Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers.
No One-Stop Shop for Social
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Customer Centricity
Postcards from the Edge
Just because you can engage with a community doesn't mean you have to.
Magazine Features
Infiltrating the Community
When customers gather in social networks beyond the brand's control, the marketing effort has to adapt.
The Community Approach to Conversation
Cows browse. People communicate.
5 Things You Need from Your Community Management Platform
Making conversations the center of innovation and business strategy.

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