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May 26, 2010

CRM Featured News
Allegiance Pledges to Be Social
The enterprise feedback management vendor's Engage 7 adds social media to its toolbox of surveying options, unveils a new interface, and introduces text analysis.
Ribbit Gets Hopped Up on Speech
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Insight
Can Marketers Behave Themselves?
As empowered customers traipse across the Web, they leave ever-juicier bread crumbs of behavior in their wake. The government may step in to limit what marketers are allowed to scoop up.
REAL ROI
A Is for Adoption
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
Viewpoints
Empower Your Customers on a Personal Level
Tokyo convenience stores can teach you everything you need to know about customer service.



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