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April 28, 2010
CRM Featured Articles
The Social Customer Wants Authenticity — Unless You're Fake Steve Jobs, Of Course
21 Apr 2010
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
Viewpoints
Environmentalism Collides with Cost Reductions in the Contact Center
22 Apr 2010
Telecommuting can save the world, but does it damage service?
Case Studies
Mail Model of the Year
06 Apr 2010
U.S. Bank accrues savings by only pitching customers who aren't already likely to show interest.
Secret of My Success
Saving Trees, One T-Shirt at a Time
06 Apr 2010
Customers at Stanford University's student store no longer have to receive receipts.