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May 03, 2010

CRM Featured Articles
Angel.com Thinks Analytics Are Heavenly
The vendor partners with business intelligence player MicroStrategy to deliver call analytics to the contact center.
Sales Intelligence Is More than Smart Selling
With basic CRM no longer a differentiator, the automated "pushing" of sales intelligence may determine who sinks or swims, according to a recent report from Aberdeen Group.
Front Office
Customers in the Cockpit
Just because companies cede control of a customer relationship doesn't mean they cede influence.
Magazine Features
V Is for Victory—But the Victory Isn't Yours
The V also stands for vendor—as in vendor relationship management, which argues that customers are the ones in control of their relationships.
Scheduling Solutions Are Vital
Meet urgent cost-cutting requirements—and still serve corporate customers.
Paper Is So Last Century
Superior customer service resides in the integration between structured data and its unstructured backup documentation.

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