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March 29, 2010

CRM Featured Articles

Confirmit Broadens Its Horizons

The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.

Magazine Features

The 2010 CRM Service Awards: Rising Stars -- Introduction

The 2010 CRM Service Awards: Rising Stars -- CallCopy (The Copy Cat)

Echoing the big players' functionalities, a spate of new releases are pushing CallCopy toward the upper tier.

The 2010 CRM Service Awards: Rising Stars -- Clickability (The Deliveryman)

In a fragmented Web content management field, Clickability's on-demand solution is delivering results in unexpected places.

The 2010 CRM Service Awards: Rising Stars -- ClickFox (The Quick Fox)

Emphasizing the analytics of customer experience has helped ClickFox make inroads where others have struggled.

The 2010 CRM Service Awards: Rising Stars -- Communispace (The Dance Partner)

Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants.

The 2010 CRM Service Awards: Rising Stars -- LiveOps (The Home Team)

LiveOps' solutions for outsourcing and workforce management enable contact centers to employ work-at-home agents.

The 2010 CRM Service Awards: Rising Stars -- Nexidia (The Wordsmith)

Nexidia is one of the few companies able to decipher speech analytics and make the technology relevant to the contact center.

Viewpoints

“For a Happy Customer, Please Press 1”

How interactive voice response helps CRM.