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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 24, 2010

CRM Featured News
InQuira Puts Its Knowledge Solutions in the Cloud
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Jive's Bright Idea
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Insight
CRM's Hearty Appetite
Mergers and acquisitions ramp up at the start of the new year as vendors expand roadmaps and look for ways to fulfill promises.
M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
Drive-By Poaching
At least one analyst firm saw consolidation as an opportunity for creative recruiting.
Reality Check
Supporting the Service Channel
Customers can get support from a variety of sources. They only get service from you.
Viewpoints
Calling for Customer Experience Insight
Social media may be hot, but don't leave contact centers out in the cold.



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