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January 25, 2010

CRM Featured Articles
Luxury Brands Embrace Social Media
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Five Application Development Trends for 2010
Forrester outlines the top changes professionals should make and look out for when moving toward new applications.
Nexidia Seeks to Put Quality in Speech Analytics
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Required Reading: Innovation by Design
Magazine Features
Superhuman CRM
This month's special report on innovation may have a bit of an emphasis on the inhuman machine, but we still know the single-most important part of technology is the user interface. What happens when the user becomes the interface?
Here, There, and Everywhere
Knowing where consumers are can reveal a lot about who they are.
Re:Tooling — Geolocation: Location, Location, Location
To get back to more personalized content, companies are discovering geolocation technologies.
The Tipping Point
The Ledge of Allegiance
What history—and a survey of current behavior—can teach us about the threat to customer loyalty.
Blend Work and Play
How to adopt—and adapt—CRM for a generation raised on mobile technologies.

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