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December 14, 2009
CRM Featured Articles
BatchBlue Announces Sales Application for Small Businesses
10 Dec 2009
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
Microsoft, IBM, and Jive Get Together Atop the Gartner Magic Quadrant for Social Software
10 Dec 2009
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
SysAid Delivers Integrated Live Chat into Help Desk
10 Dec 2009
Pundits say adding the capability will enable quicker, higher quality support for end users.
Viewpoints
Conscious Conversations
10 Dec 2009
Forget the scripts — empower telesales agents to engage in a real dialogue.