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June 29, 2009

Case Studies
Social from the Inside Out
By focusing on connecting employees, a socially entwined culture benefits clients.
CRM Featured Articles
Antenna Software Picks Up Dexterra
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Interactive Intelligence Ups Its IQ with Process Automation
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
LucidEra Shuts Down Operations
Sources say the software-as-a-service business intelligence vendor caved under tough economic conditions.
Required Reading: Socially Aware
The co-author of Throwing Sheep in the Boardroom explains why it's not so easy for companies to simply hop aboard the social media bandwagon.
Poking Holes in Attrition
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Magazine Features
Service and Social Media: You’re Not Social (Enough)
Communities and channels are rapidly expanding — and your company needs to at least know its place in all of them.
Secret of My Success
A Community Gives Pitney Bowes Its Stamp of Approval
A forum designed to address one problem evolves into an enterprise asset.
Starting on the Right Foot with Social CRM
Start-ups require speed, and the social Web is the backbone of velocity.

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