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June 15, 2009

CRM Featured Articles
The Social Media Monitoring Cheat Sheet
An Aberdeen Group study suggests it's not too late to begin tapping into social media to manage your brand reputation online. Not yet, anyway.
No More Teachers, No More Books: The Social Student Comes of Age
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Does Mobile Need Social?
Mobile Marketing Forum '09: The quintessential benefit of social media is the ability to stay connected anywhere, anytime. That makes social media reliant on mobile technology -- but is the reverse also true?
Customer Centricity
The New Interaction of Social Media
Beyond marketing, the popular tools and techniques can also serve as a channel for support.
Pint of View
The New Connections of Social Media
I don't care to belong to any social network that will accept me as a member.
Reinvent Customer Experience with Social Interactions
Along with Web 2.0, those interactions can also boost brand image.
Social CRM Has Been Around Longer Than You Think
Five ways that successful companies use social networking to manage conversations.

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