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May 27, 2009

CRM Featured Articles
Genesys Launches Cross Channel Conversations
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Angel.com Releases Spring Forward
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
How Online Social Networking Explains Offline Social Behavior
International AAAI Conference on Weblogs and Social Media '09: Using the digital to explain the analog.
Pint of View
Your Savings Are My Services
Think about what you're giving off when you're giving in to pressure.
The Tipping Point
To SaaS or Not to SaaS?
That is the question. (The answer may surprise you.)
CRM Characteristics for the Midmarket
Smaller enterprises demand a different approach.

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