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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 04, 2009

CRM Featured News
Web Analytics Standards Still Suffer
New research points to a growing but immature market, populated with "a great mass of junior analysts who…can get quite confused about the depth of all these issues."
Zuora Scores 100
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
LiveOps Makes Play for Enterprise Contact Centers
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
Tellme Delivers Voice in the Cloud
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
Front Office
The Stressed-Out Customer
Stress levels brought about by the economy are making people more combative in their everyday lives.
Magazine Features
Selling Out
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Viewpoints
Recession-Busting Marketing
Customer retention in four easy steps.



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