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March 09, 2009

CRM Featured Articles
Gimme That Remote (Support)!
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
5 Recession-Busting Customer Service Strategies
New research from Forrester warns companies to invest in customer service — or else.
Online Retailers Actually Had a Holly, Jolly Christmas
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Magazine Features
Looking to Score
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
Reality Check
2009-Era Sales Needs 2009-Era CRM
CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
Brand Perception 2.0
Using the Internet, text, and other sources for insight.

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