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March 04, 2009

The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM Featured Articles
Your Most Loyal Customers Demand the Best Experiences
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Mobile Self-Service Adds Another Nuance
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Stay Tuned
The switch to digital TV broadcasts is upon us—or is it?
Magazine Features
We the People
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
The Tipping Point
Strategies for Tight Budgets
Constrained spending is no excuse for CRM stagnation.
Growth Through Self-Service
Online self-service portals can become high-performance growth engines amid challenging economic times.

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