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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 25, 2009

CRM Featured News
33 Percent of Contact Centers Don't Measure Customer Satisfaction
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Aspect Unveils 6 New UC Applications
New unified communication offerings are geared to help companies cut costs while improving customer service.
Listen and Ye Shall Hear: 2009 Forrester Wave on Listening Platforms
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
Enkata Rains Down Answers from the Cloud
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Pint of View
The Depression? Great.
How we handle the bad times can reflect well on us in the long run.
REAL ROI
It’s Showtime!
Cobb Theatres makes a blockbuster move to combine dining and moviegoing.
From A(erospace) to Z(oology)
Technology provider National Instruments caters to a community.
The Tipping Point
Strategies for Tight Budgets
Constrained spending is no excuse for CRM stagnation.
Viewpoints
Self-Service Goes Mainstream
Make sure your self-service is providing the right service.
Actionable Data in a Tight Economy
Marketing must show its strategic value—or else.



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