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February 11, 2009

CRM Featured Articles
The 5 Levels of Customer Experience Maturity
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
xTuple Looks to Expand into New Markets
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
6 Metrics for Marketing in a Recession
Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.
Confirmit Sets Its Sights on the Horizon
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Telecom giant Sprint cuts telecom contact centers.
Reality Check
No Credit Where Credit Is Due
The rebirth of layaway in an age of automation.
Ensuring Success in Customer Database Outsourcing
Four possible modes mean you have multiple factors to consider.

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