CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 11, 2009

CRM Featured Articles

The 5 Levels of Customer Experience Maturity

Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.

xTuple Looks to Expand into New Markets

The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.

6 Metrics for Marketing in a Recession

Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.

Confirmit Sets Its Sights on the Horizon

The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.

Viewpoints

Ensuring Success in Customer Database Outsourcing

Four possible modes mean you have multiple factors to consider.

Insight

Outsprinted

Telecom giant Sprint cuts telecom contact centers.

Reality Check

No Credit Where Credit Is Due

The rebirth of layaway in an age of automation.