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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 09, 2009

CRM Featured News
When Will We See CustomerService.Gov?
A new report details deficiencies and opportunities for government agencies to connect with citizens.
Autonomy Acquires Interwoven for $775 Million
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Oracle CRM On Demand Takes Aim at Salesforce.com
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
Customers Invest in—and Promote—Charles Schwab
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
Insight
Breaking Customer Service Tradition
More companies are realizing that delivering a great experience may not require a contact center.
Magazine Features
Up Against the Downturn: CRM in a Recession
Feeling battered by the recession? This is how you do battle: Fight! Fight! Fight!
Viewpoints
Thrive in a Down Economy
Cut costs and improve customer service with self-service software.



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