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February 09, 2009

CRM Featured Articles
Autonomy Acquires Interwoven for $775 Million
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Oracle CRM On Demand Takes Aim at Salesforce.com
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
Customers Invest in—and Promote—Charles Schwab
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
Breaking Customer Service Tradition
More companies are realizing that delivering a great experience may not require a contact center.
Magazine Features
Up Against the Downturn: CRM in a Recession
Feeling battered by the recession? This is how you do battle: Fight! Fight! Fight!
Thrive in a Down Economy
Cut costs and improve customer service with self-service software.

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