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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 28, 2009

CRM Featured News
NetSuite's OpenAir Opens Up to Salesforce.com
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
Avaya Wants Retailers to Cash In
The verticalized solutions aim to improve the customer experience and employee productivity.
ClickSoftware Connects Field Service
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Pint of View
Holiday Revisits
I hope you kept that list of New Year's resolutions…
The Tipping Point
Give Customers What They Don’t Expect
Raise the bar, instead of falling short of it.
Viewpoints
Proactive eDiscovery
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
You Think You’re Great, But …
What do customers think of customer service?



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