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January 28, 2009

CRM Featured Articles
NetSuite's OpenAir Opens Up to Salesforce.com
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
Avaya Wants Retailers to Cash In
The verticalized solutions aim to improve the customer experience and employee productivity.
ClickSoftware Connects Field Service
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Pint of View
Holiday Revisits
I hope you kept that list of New Year's resolutions…
The Tipping Point
Give Customers What They Don’t Expect
Raise the bar, instead of falling short of it.
Proactive eDiscovery
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
You Think You’re Great, But …
What do customers think of customer service?

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