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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 21, 2009

CRM Featured News
Three Tiers for Infusionsoft
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
Unified Messaging Gets It Together
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Internet Protocol Contact Centers May Not Connect in ‘09
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Re:Tooling
Tech Solution: Web Self-Service
Business Problem: Customer service representatives are overburdened handling basic inquiries.
REAL ROI
Incentives at the Speed of Lightpath
Sales compensation helps a communications provider close deals more quickly.
Viewpoints
The Business Intelligence Advantage
Enterprise search tools solve the usability puzzle.



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