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January 21, 2009

Case Studies
Incentives at the Speed of Lightpath
Sales compensation helps a communications provider close deals more quickly.
CRM Featured Articles
Three Tiers for Infusionsoft
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
Unified Messaging Gets It Together
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Internet Protocol Contact Centers May Not Connect in ‘09
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Tech Solution: Web Self-Service
Business Problem: Customer service representatives are overburdened handling basic inquiries.
The Business Intelligence Advantage
Enterprise search tools solve the usability puzzle.

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