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December 17, 2008

CRM Featured Articles
College Kids Want World Peace and Blogs: Top 10 Web Sites
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Trigger Marketing Hits the Bull's-Eye
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Value, Not Price, Drives Customer Experience
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
Growth Slows for Worldwide Services Market
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
Market Focus: Energy/Utilities -- Empowered Consumers Are Ready to Flip the Switch
Utilities have to contend with customers seeking more control of their power consumption.
Secret of My Success
A Startup Feeds Off Feedback
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Can You See Me Now?
Video-enabled call centers will change the company-customer relationship.
“Now” Plus “Then” Is Not Enough
Delivering analytical applications through reporting tools to enable a predictive enterprise.

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