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December 10, 2008

Case Studies
A Newsletter Employs New Tactics
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
CRM Featured Articles
Marketers Pounce on Social Networking, But Users Shy Away
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Power to the SMB
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
The 9 Fatal Flaws of Business Intelligence
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
Scouting Report
Feedback Is the Future
Contact center surveying is evolving into enterprise feedback management.
Want SaaS? Get Integration First!
Data integration barriers must become a thing of the past.

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