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November 03, 2008

CRM Featured Articles
The Maturing of MDM
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
Gartner Predicts Future Priorities
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
Survey Tools Step Up
Even if customer surveys don't interest you, real-time alert capabilities might.
Enghouse to Acquire Envox Worldwide for $14 Million
Parent company of contact center solutions provider Syntellect snaps up another peer.
Front Office
Voting with Their Wallets
Voters are also customers, and customers vote with their cash.
Magazine Features
Generational Spending: A Special Report
Every consumer belongs somewhere. And spends accordingly.
Is It Time to Include PR in the CRM Mix?
A new pricing model pegs publicity to return on investment.
From the Rolodex to the Cloud
A CRM pioneer's look at the evolution of sales and marketing tools.

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