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October 01, 2008
CRM Featured Articles
Partners Bark Up the Right Tree
17 Sep 2008
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Quality Relationships Pump the Contact Center's Lifeblood
17 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
The Industry According to Benioff
17 Sep 2008
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
Magazine Features
There's No Place Like Home
01 Oct 2008
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Viewpoints
Cash In on Incremental Value
29 Sep 2008
A new-old approach to marketing spend comes of age.
Front Office
These Marketing Messages Go to 11
01 Oct 2008
if the message in a television commercial isn't compelling, simply raising the volume isn't going to make it so.