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September 03, 2008

CRM Featured Articles
The Great CRM Debate: Mobility, Web 2.0, and Consumers of the Future
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
Getting On Track with Marketers
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
The Woes of Enterprise Miscommunication
destinationCRM 2008: Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.
The Unseen Force Behind Customer Experience
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
Front Office
New Markets and Leaders Emerge
SaaS revenue will likely remain the driving force behind the CRM industry's growth, but emerging niche markets will also play a role.
Magazine Features
The 2008 CRM Market Awards: Table of Contents and Introduction
CRM magazine announces the winners of its 2008 CRM Market Awards.
From Web 2.0 to Market 2.0
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.

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