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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 25, 2008

CRM Featured News
The Dangers of Out-of-Date Data
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
Compiere Changes Its Business View
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Do Contact Centers Need a Unified Front?
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Return Path and Habeas Deliver on a Merger
Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."
Insight
Required Reading -- Training for Success
Physical and mental wellness can affect the quality of customer service.
Magazine Features
Wouldja Look at That?
Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?
Viewpoints
Service and the Economy
Good service helps make you recession-proof.



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