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August 25, 2008

CRM Featured Articles

Compiere Changes Its Business View

The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.

Do Contact Centers Need a Unified Front?

New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.

Return Path and Habeas Deliver on a Merger

Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."

Magazine Features

Wouldja Look at That?

Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?

Viewpoints

Service and the Economy

Good service helps make you recession-proof.

Insight

Required Reading -- Training for Success

Physical and mental wellness can affect the quality of customer service.