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August 18, 2008

CRM Featured Articles

Sage Act!s on Customer Feedback

Act! by Sage 2009 keys in on user requests, aiming to improve their experience.

Verint Looks to Impact Service

Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.

Forrester Acquires JupiterResearch

A $23 million dollar deal joins the two technology and market research firms.

Magazine Features

Wouldja Look at That?

Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?

Viewpoints

Cashing In with Noncash Rewards

Integrating CRM can breathe new life into tired incentive programs.

Case Studies

All Lines Are Not Busy

British Telecom sees massive turnaround in its contact centers thanks to Knoa.

Scouting Report

The Hosted Contact Center: A Paradox No Longer

Vendors were waiting for the market to pick up. End users were waiting for enhancements. Both waits are over.