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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 11, 2008

CRM Featured News
SAP Retains Market-Share Lead in CRM
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Can Email Marketers Learn 2 <3 SMS?
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
Changing the Paradigm of the Contact Center
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Making (More) Money in Online Stores
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Customer Centricity
Hold On to Your Customers
Why the contact center may be your last line of defense.
Insight
CRM on Twitter: August 2008
Some recent tweets about CRM software.
Magazine Features
8 Enterprise Strategies That Stick
CRM can be a tough animal to tame. We've gathered a handful of tunes that actually soothe the sometimes-savage beast.
Viewpoints
Motivate the Right Behavior
An easy 4 steps to help improve sales compensation plans.



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