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August 11, 2008

CRM Featured Articles
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Can Email Marketers Learn 2 <3 SMS?
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
Changing the Paradigm of the Contact Center
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Making (More) Money in Online Stores
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Customer Centricity
Hold On to Your Customers
Why the contact center may be your last line of defense.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
Magazine Features
8 Enterprise Strategies That Stick
CRM can be a tough animal to tame. We've gathered a handful of tunes that actually soothe the sometimes-savage beast.
Motivate the Right Behavior
An easy 4 steps to help improve sales compensation plans.

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