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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 30, 2008

CRM Featured News
The Hidden Cost of Email
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
Customer Insights Breed Customer Loyalty
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Chordiant Keeps People in the Contact Center Equation
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Who's in Charge of Web 2.0?
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
Convergys to Acquire Intervoice for $335 Million
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Pint of View
Darth Vader Kills the Road Runner
Inertia will only keep customers in place for so long.
REAL ROI
Biting Off the Right Amount
PracticeWorks brushes up its technical support operations for oral-healthcare offices.
Viewpoints
Attaining Enterprise 2.0 Through 'Social CRM'
Social computing meets business value.



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