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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 16, 2008

CRM Featured News
Overall Satisfaction for Contact Centers Rises
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Intridea 'Widgetizes' Customer Feedback
With CrowdSound, companies can put an ear to customer noise.
Who's Really Calling Your Contact Center?
ID Analytics' new authentication solution looks to break high-cost boundaries.
Magic Quadrant on Service Providers Provides a Boost for Accenture
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Insight
Required Reading: What's in a Tagline?
A change in your brand's tagline may end up damaging the brand itself.
REAL ROI
Something for a Rainy Day
Better landing pages increase adoption of relevant weather-alert services.
Viewpoints
Personalize the Message
Segmentation marketing must be individually relevant.



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