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June 30, 2008

CRM Featured Articles
Better Web Pages with Google
A new partnership between the search-engine giant and content management systems gives end users a tool for Web-page testing.
Gartner Slows Down the Forecast for the Storage Service Market
A weakened economy leads to a reduced growth prediction, but IBM still remains on top.
Baynote Brings Multichannel Wisdom to the Web
Using customers to benefit customers brings marketing intelligence to a whole new level.
Salesforce.com Kicks Off a Cloudy Summer
With the launch of Salesforce Summer '08, the on-demand superstar raises the level of discussion about platform-as-a-service, partnerships, and more.
Magazine Features
Lollipop Loyalty
As rewards programs proliferate, your best customers want -- and deserve -- more consideration.
Pint of View
"Houston, We Have a Problem"
Simple customer management shouldn't be rocket science
The Best Service is No Service
Fixing problems before they occur.

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