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CRM Case Studies

Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

CRM Columns

CX Differentiation Will Be Easier Than Ever In 2025

The low-hanging fruit of easy CX wins has been picked, but 2025 offers a silver lining for bold CX leaders.

Expect Change in the CRM Industry in 2025 and Beyond

If there's one thing that's certain, it is that the long-term outlook for the CRM market remains positive.

Some (Near) Year-End Customer Service Reflections

'Tis the season to not leave money on the table.

AI’s Powerful Impact on CRM

AI is already revolutionizing sales, marketing, and customer service.

Reports & Research

UJET AI-Powered CCaaS and WFM

UJET

AI Maturity Benchmark Report

UJET

Aragon Research Globe for Intelligent Contact Centers 2025

UJET

AI for Contact Center Cost Reduction

UJET

Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers

NICE

[Aragon] Making the Case for Copilots in the Contact Center

NICE

[Aberdeen] AI in CX: A Practical Guide to Derive Value in the Contact Center (and Beyond)

NICE

Translate customers into loyal champions

LanguageIO