Creating An Intelligent Contact Center of The Future by Starting Today

Sponsored By: Oracle, Interactive Intelligence, inContact, KANA, VoltDelta, Five9, Clicktools, Aspect, New Voice Media, nanoRep, Coveo and LiveOps

What is an Intelligent Contact Center?

Download this FREE Best Practices White Paper from CRM magazine - "Creating An Intelligent Contact Center of the Future Starting Today" - and you’ll find the answer to this question explained by dozen top experts driving next generation contact center technology. In this single download, you’ll get these perspectives:

• THE POWER OF TRANSFORMATIONAL KNOWLEDGE Sponsored by Oracle

• MANAGING THE CONTACT CENTER STRATEGY MORE INTELLIGENTLY Sponsored by Interactive Intelligence

• THE INTELLIGENT CONTACT CENTER: Building Customer Loyalty and Your Bottom Line Sponsored by inContact

• OMNI-CHANNEL CUSTOMER SERVICE DEMANDS THE INTELLIGENT CONTACT CENTER Sponsored by KANA

• WINNING THE HEARTS & MINDS OF CUSTOMERS:  The Anatomy of a Successful Multichannel Contact Center Sponsored by VoltDelta

• SOCIAL CUSTOMER CARE: Getting Started the Right Way Sponsored by Five9

• THE INTELLIGENT CALL CENTER:  FUELED BY FEEDBACK AND CRM Sponsored by Clicktools

• DEPLOYING AN INTELLIGENT CONTACT CENTER IN THE CLOUD Sponsored by Aspect

• THE FUTURE CONTACT CENTER IS HERE Sponsored by NewVoiceMedia

• TIPS TO MAXIMIZE ROI WITH THE INTELLIGENT CONTACT CENTER The Intelligent Solution to Customer Support Services Sponsored by nanoRep

• EMPOWER THE CONTACT CENTER WITH A 360° VIEW OF THE CUSTOMER Sponsored by Coveo

• 3 STEPS TOWARD PUTTING THE CUSTOMER EXPERIENCE IN CONTEXT Sponsored by LiveOps

If your company is determined to create a contact center of the future, you should download this self-contained special installment from CRM magazine right now.