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From best effort to guaranteed service delivery.
Start with people, best practices, and process, and enable these with evolving technology.
Demonstrate respect for the power and choice of the individual by leading with strategic change.
Strategic focus drives revenue and customer satisfaction growth, and lowers customer care costs.
The links between loyalty programs and referrals have a significant impact on the bottom line.
Dynamic decision-making in an era of constant change.
How companies win against market leaders: 3 best practices.
The cumulative customer experience makes an indelible impression on the customer.
Seven predictions for RFPs and RFIs.
Use central information management, secure access control, and collaborate anywhere, anytime, to build team effectiveness and customer satisfaction.
Actions speak louder than words when it comes to the true difference between informational and transactional self-service.
Five criteria every organization should address.
Create a strategy that brings them to life.
Like CEOs, salespeople must have a strong asset management program.
Real loyalty comes from retention, referrals, reputation, and revenue.
Sellers must be able to link their solution to buyers' business strategy and address the absence of value.
Tap it as a medium for retention, brand-building, and upselling opportunities.
A model for the communications industry.
A low-pressure approach to high-impact marketing.
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