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Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Video-enabled call centers will change the company-customer relationship.
Optimize sales resources through effective use of territory alignment.
Data integration barriers must become a thing of the past.
Mastering the multi-sourced call center.
Paperless payments reduce staff support, errors, and overpayments.
Sales force optimization requires a grasp of what drives revenue.
Vendors can make huge strides by improving partner relationships.
Or: How I learned to stop targeting and love the results.
Planning a successful approach to master data management.
CRM for banks has never been more important.
Online retailers can increase loyalty with alternative payment options.
A multitouch, multimedia approach can multiply your marketing results.
A new model for explosive revenue growth.
Optimization will improve customer relations and increase revenue.
A CRM pioneer's look at the evolution of sales and marketing tools.
A new pricing model pegs publicity to return on investment.
How to chart activities and processes to deliver superior customer service.
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