The changing face of contact data.
Viewpoints,
Posted 01 Jan 2009
How companies can succeed through listening—and taking action.
Viewpoints,
Posted 29 Dec 2008
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Viewpoints,
Posted 22 Dec 2008
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Viewpoints,
Posted 17 Dec 2008
Video-enabled call centers will change the company-customer relationship.
Viewpoints,
Posted 15 Dec 2008
Optimize sales resources through effective use of territory alignment.
Viewpoints,
Posted 12 Dec 2008
Data integration barriers must become a thing of the past.
Viewpoints,
Posted 10 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Sales force optimization requires a grasp of what drives revenue.
Viewpoints,
Posted 25 Nov 2008
Vendors can make huge strides by improving partner relationships.
Viewpoints,
Posted 21 Nov 2008
Or: How I learned to stop targeting and love the results.
Viewpoints,
Posted 19 Nov 2008
Planning a successful approach to master data management.
Viewpoints,
Posted 17 Nov 2008
CRM for banks has never been more important.
Viewpoints,
Posted 14 Nov 2008
Online retailers can increase loyalty with alternative payment options.
Viewpoints,
Posted 12 Nov 2008
A multitouch, multimedia approach can multiply your marketing results.
Viewpoints,
Posted 10 Nov 2008
A new model for explosive revenue growth.
Viewpoints,
Posted 07 Nov 2008
Optimization will improve customer relations and increase revenue.
Viewpoints,
Posted 05 Nov 2008
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