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Boost loyalty and profitability with event-based marketing.
Viewpoints,
Posted 10 May 2013
Look to marketing automation to lead the way.
Viewpoints,
Posted 10 May 2013
Improve customer loyalty with the right mix.
Viewpoints,
Posted 10 May 2013
Proactivity pays, and apologies matter.
Viewpoints,
Posted 03 May 2013
Answer the questions your sales force needs to ask.
Viewpoints,
Posted 03 May 2013
Focus on the fundamentals across marketing, sales, and service.
Viewpoints,
Posted 26 Apr 2013
With big data and predictive analytics, marketing can deliver leads sales can convert.
Viewpoints,
Posted 26 Apr 2013
What's next for the call centeris the ability to deliver a personalized, interactive experience without adding staff or ripping out existing technology investments.
Viewpoints,
Posted 21 Apr 2013
A four-stage approach to help you deliver on your customers' requirements.
Viewpoints,
Posted 19 Apr 2013
Faced with outdated technology, many contact centers are looking to update their systems. Here are some factors to take into consideration before you make your next upgrade.
Viewpoints,
Posted 14 Apr 2013
Companies would do well not to ignore their employees. By establishing a voice of the employee program, the enterprise can uncover valuable insight into customer behavior.
Viewpoints,
Posted 13 Apr 2013
Social networks provide challenges, but opportunities too.
Viewpoints,
Posted 12 Apr 2013
Four best practices for achieving a holistic customer view.
Viewpoints,
Posted 12 Apr 2013
Businesses are lowering costs and accelerating customer service levels with innovative solutions.
Viewpoints,
Posted 12 Apr 2013
The basics, benefits, and pitfalls to consider.
Viewpoints,
Posted 12 Apr 2013
Tools are only valuable if they can be found and used.
Viewpoints,
Posted 05 Apr 2013
Let big data analytics serve as a guide star to business success.
Viewpoints,
Posted 05 Apr 2013
Look at collection interactions as an opportunity.
Viewpoints,
Posted 05 Apr 2013
The iconic digital assistant is changing how customers—and companies—think about customer service.
Viewpoints,
Posted 05 Apr 2013
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