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Companies need to bridge the technology disconnect.
Viewpoints,
Posted 27 Dec 2013
Find your true purchase influencers.
Viewpoints,
Posted 20 Dec 2013
Simple steps to use postholiday returns as a customer service opportunity.
Viewpoints,
Posted 20 Dec 2013
Is CRM in the crosshairs of the service and professional industries? (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 15 Dec 2013
Harness reps' drive to win by teaching skills for improvement.
Viewpoints,
Posted 13 Dec 2013
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
Viewpoints,
Posted 13 Dec 2013
Used correctly, this medium can pay off big for your business.
Viewpoints,
Posted 13 Dec 2013
Keep culture in mind when translating brand materials.
Viewpoints,
Posted 06 Dec 2013
Build meaningful consumer connections with superior overall experiences.
Viewpoints,
Posted 06 Dec 2013
Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2013
Underestimating the importance of customer service in a B2B setting is one of the gravest mistakes, and one that is made far too often. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2013
Keep your company from falling short of success.
Viewpoints,
Posted 29 Nov 2013
Close more sales by getting every sales rep on the same page.
Viewpoints,
Posted 22 Nov 2013
Tap into this one-stop business intelligence source for your smartest budget ever.
Viewpoints,
Posted 22 Nov 2013
Outsourcing big data analytics can save your company time and money.
Viewpoints,
Posted 15 Nov 2013
Consider a hybrid cloud support model for a simpler transition.
Viewpoints,
Posted 15 Nov 2013
Support, feedback, and ratings are key.
Viewpoints,
Posted 15 Nov 2013
Extend yourself beyond the reasonable to increase engagement.
Viewpoints,
Posted 08 Nov 2013
Why it can be worth the effort to "hunt the elephant."
Viewpoints,
Posted 08 Nov 2013
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