Integrate systems and share data to deliver a better, more-holistic customer experience.
Viewpoints,
Posted 29 Mar 2010
Monitor your customer service operations — and improve the customer experience — with process analytics.
Viewpoints,
Posted 26 Mar 2010
How interactive voice response helps CRM.
Viewpoints,
Posted 24 Mar 2010
Social media may be hot, but don't leave contact centers out in the cold.
Viewpoints,
Posted 22 Mar 2010
Improve enterprise performance with interaction analysis.
Viewpoints,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Gain organizational support through collaborative conversations.
Viewpoints,
Posted 12 Feb 2010
Grab consumer attention with personalized images.
Viewpoints,
Posted 11 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
BTM is heating up 2010.
Viewpoints,
Posted 05 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
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