Making conversations the center of innovation and business strategy.
Viewpoints,
Posted 07 Jun 2010
Tips for eavesdropping on social media conversations.
Viewpoints,
Posted 03 Jun 2010
It's a matter of technology and numbers.
Viewpoints,
Posted 01 Jun 2010
The way products are designed, launched, and serviced will never be the same.
Viewpoints,
Posted 27 May 2010
Protect your position with your customers.
Viewpoints,
Posted 25 May 2010
Tokyo convenience stores can teach you everything you need to know about customer service.
Viewpoints,
Posted 21 May 2010
You have to separate "mobile thinking" from "mobile devices."
Viewpoints,
Posted 19 May 2010
Drive revenue and protect margins with smarter pricing.
Viewpoints,
Posted 17 May 2010
Stop the inflexibility that threatens the sale.
Viewpoints,
Posted 13 May 2010
Feedback can improve your business — if you know how to listen.
Viewpoints,
Posted 11 May 2010
Proper customer service requires interaction with customers.
Viewpoints,
Posted 07 May 2010
Many customers don't want or need expensive face-to-face interaction.
Viewpoints,
Posted 05 May 2010
Salespeople are key to resurrecting revenue—so let them focus on selling.
Viewpoints,
Posted 03 May 2010
Superior customer service resides in the integration between structured data and its unstructured backup documentation.
Viewpoints,
Posted 29 Apr 2010
Meet urgent cost-cutting requirements—and still serve corporate customers.
Viewpoints,
Posted 27 Apr 2010
Telecommuting can save the world, but does it damage service?
Viewpoints,
Posted 22 Apr 2010
An enterprise resource management system can help identify contacts and relationships by analyzing email content.
Viewpoints,
Posted 20 Apr 2010
Efficient business functions will dramatically alter your bottom line.
Viewpoints,
Posted 16 Apr 2010
The value of work-at-home agents is both environmental and operational.
Viewpoints,
Posted 14 Apr 2010
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