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Focus on the human element to inspire your employees.
Viewpoints,
Posted 09 Jan 2015
Ignoring the warning signs could put your data at risk.
Viewpoints,
Posted 09 Jan 2015
Real-time data-analysis tools give sales the insight to sell to SMBs.
Viewpoints,
Posted 09 Jan 2015
Contact center managers want to deflect customers from reaching live agents, and customers want effective call resolution. Artificial intelligence can serve both. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 05 Jan 2015
Tactics for keeping both good and bad bots from skewing your VOC results.
Viewpoints,
Posted 02 Jan 2015
Listening to customers' voices shouldn't stop when the sale is made.
Viewpoints,
Posted 02 Jan 2015
Customer service is at a pivotal point. Business as usual is not satisfactory for customers. The following trends are going to play an increasingly important role in contact centers during the next few years. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Jan 2015
Stringent adherence to policies and procedures rather than occasional exceptions could cost companies customers. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Jan 2015
To truly know your customer, consider his personality traits.
Viewpoints,
Posted 26 Dec 2014
Go from failure-centric to customer-centric.
Viewpoints,
Posted 26 Dec 2014
What every small business owner needs to know.
Viewpoints,
Posted 26 Dec 2014
Focus on collaboration, visibility, and recognition when building motivational campaigns.
Viewpoints,
Posted 12 Dec 2014
Emulate the in-store experience with e-commerce tools.
Viewpoints,
Posted 12 Dec 2014
Be informed and ask the right questions to establish credibility and trust.
Viewpoints,
Posted 12 Dec 2014
Five steps to put marketers on the right path.
Viewpoints,
Posted 05 Dec 2014
Gain a complete view of the sales funnel to achieve a common goal.
Viewpoints,
Posted 05 Dec 2014
Balance human interactions with technology.
Viewpoints,
Posted 05 Dec 2014
Give customers what they need, whatever their language.
Viewpoints,
Posted 05 Dec 2014
Stringent adherence to policies and procedures rather than occasional exceptions could cost companies customers. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2014
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