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Customer experience is one of the few areas in which retailers can differentiate themselves from the competition. As the holiday season approaches, remember these key tips to keep your organization on track. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 25 May 2014
Conquer the challenges of business growth while still meeting internal goals and customer demands. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 25 May 2014
Defining your ideal customer is key.
Viewpoints,
Posted 23 May 2014
Use analytics to determine the best e-commerce strategies.
Viewpoints,
Posted 23 May 2014
View the customer experience as a continuing process.
Viewpoints,
Posted 16 May 2014
Today's marketing and sales automation tools bring measurable results.
Viewpoints,
Posted 09 May 2014
Look to these sites for help in achieving your goals.
Viewpoints,
Posted 09 May 2014
Four steps for improving the front-line retail experience through back-end data.
Viewpoints,
Posted 09 May 2014
Four simple signs that it may be time to move on.
Viewpoints,
Posted 09 May 2014
Overcoming core obstacles is key to successful data integration.
Viewpoints,
Posted 09 May 2014
Look to America's favorite pastime to inspire your sales team.
Viewpoints,
Posted 25 Apr 2014
In an information age, data becomes the new source of value.
Viewpoints,
Posted 25 Apr 2014
Provide quality content and nurture old and new prospects.
Viewpoints,
Posted 25 Apr 2014
Sharing essential information is key to meeting customer demands.
Viewpoints,
Posted 25 Apr 2014
Without a single, unified record, customer experience will be compromised.
Viewpoints,
Posted 25 Apr 2014
Customer service is becoming the next brand differentiator.
Viewpoints,
Posted 25 Apr 2014
Contact centers that listen closely and respond to what customers have shared will have an edge over those that turn a deaf ear. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 20 Apr 2014
A changing landscape calls for a shift in marketing strategies.
Viewpoints,
Posted 11 Apr 2014
Ensure loyalty by putting customers first.
Viewpoints,
Posted 11 Apr 2014
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